Name: Complaints Handling and De-escalation Workshop
Start: 2025-11-18T09:30:00+00:00
End: 2025-11-18T12:30:00+00:00
Location: 46 High St

Complaints Handling and De-escalation Workshop

This engaging 3-hour interactive workshop is designed to help participants build confidence and skill in managing challenging situations.
About this Event

This engaging 3-hour interactive workshop is designed to help participants build confidence and skill in managing challenging situations calmly, safely, and professionally.

The session will cover:

First impressions
Body language and non-verbal communication
Attitude, behaviour, and emotional control
Practical de-escalation strategies
Effective communication techniques
Handling conflict over the telephone

The course also includes personal safety strategies, covering situational awareness, self-defence legislation, and practical breakaway techniques to support safe disengagement when needed.

The course will be held at the Skipton BID Office from 9.30am-12.30pm on November 18th.