About this Event
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About the course:
Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
Course Overview:
For the better part of everyday, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.
The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
Target Audience:
Anybody who is interested in learning Communication Strategies Skills
Learning Objectives:
This workshop will help you to :
- Identify common communication problems that may be holding them back
- Develop skills in asking questions
- Identify what their non-verbal messages are telling others
- Develop skills in listening actively and empathetically
- Enhance their ability to handle difficult situations
- Deal with situations assertively
Prerequisites:
None
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Why You Should Attend This Workshop?
Attending this workshop will help you strengthen how you communicate in both professional and personal situations. You will learn to express your ideas clearly, listen actively, and understand the non-verbal cues that shape conversations. The session will equip you with practical tools to handle difficult interactions with confidence and clarity. You’ll also develop the ability to ask better questions, build rapport, and resolve misunderstandings effectively. By the end, you will be more confident, clear, and impactful in every conversation.
📧 Contact us today to schedule a customized in-house session:
Agenda
Module One: The Big Picture
Info: • What is Communication?
• How Do We Communicate?
• Other Factors in Communication
Module Two: Understanding Communication Barriers
Info: • An Overview of Common Barriers
• Language Barriers
• Cultural Barriers
• Differences in Time and Place
Module Three: Paraverbal Communication Skills
Info: • The Power of Pitch
• The Truth about Tone
• The Strength of Speed
Module Four: Non-Verbal Communication
Info: • Understanding the Mehrabian Study
• All About Body Language
• Interpreting Gestures
Module Five: Speaking Like a STAR
Info: • S = Situation
• T = Task
• A = Action
• R = Result
• Summary
Module Six: Listening Skills
Info: • Seven Ways to Listen Better Today
• Understanding Active Listening
• Sending Good Signals to Others
Module Seven: Asking Good Questions
Info: • Open Questions
• Closed Questions
• Probing Questions
Module Eight: Appreciative Inquiry
Info: • The Purpose of AI
• The Four Stages
• Examples and Case Studies
Module Nine: Mastering the Art of Conversation
Info: • Level One: Discussing General Topics
• Level Two: Sharing Ideas and Perspectives
• Level Three: Sharing Personal Experiences
• Our Top Networking Tips
Module Ten: Advanced Communication Skills
Info: • Understanding Precipitating Factors
• Establishing Common Ground
• Using "I" Messages
Event Venue & Nearby Stays
Regus - Bridgeport - Downtown Bridgeport, 1000 Lafayette Blvd. Suite 1100, Bridgeport, United States
CAD 461.87 to CAD 565.37
