About this Event
Certificate: Course Completion Certificate
Language: English
Duration: 1 Day
Credits: 8
Refreshments: Snacks, Beverages and Lunch included in a classroom session
Course Delivery: Classroom
Course Overview
Emotional Intelligence (EI) is the capacity to recognize, understand, and manage one’s emotions, while also being aware of and influencing the emotions of others. Although the foundational concepts have existed since the early 20th century, the term was popularized by Wayne Payne in 1985.
This interactive workshop empowers participants to enhance self-awareness and self-management. Developing these core EI competencies can positively impact both professional performance and personal relationships.
Course Content:
Key Topics Include:
- Introduction to Emotional Intelligence
- Core EI Skills
- Verbal Communication
- Non-Verbal Communication
- Social Awareness & Responsibility
- Emotional Regulation Techniques
- Building Emotional Control
- Workplace Applications (Part I)
- Workplace Applications (Part II)
- Making a Lasting Impact
- Conclusion & Reflection
Key Takeaways:
By the end of this course, you will be able to:
- Understand the Emotional Intelligence competency framework.
- Evaluate your current level of emotional intelligence.
- Apply techniques to maintain a high level of positivity and energy.
- Recognize how emotions affect thinking, goal-setting, relationships, and decisions.
- Handle high-pressure situations and maintain high standards.
- Cultivate emotional resilience and maturity.
- Take responsibility for emotions and avoid blame or complaints.
- Apply emotional intelligence strategies in the workplace.
Target Audience:
This course is ideal for anyone interested in improving their emotional intelligence skills, regardless of profession or experience level.
Certification:Upon successful completion, participants will receive a Leadflake Certificate of Completion.
©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.
Agenda
Introduction to Emotional Intelligence
Info: ● Self-Management
● Self-Awareness
● Self-Regulation
● Self-Motivation
● Empathy
Core EI Skills
Info: ● Accurate Emotional Perception
● Using Emotions to Enhance Thought
● Understanding Emotional Signals
● Emotional Management
Verbal Communication
Info: ● Active Listening
● Effective Questioning
● Communicating with Authenticity
Non-Verbal Communication
Info: ● Interpreting Body Language
● Emotional Cues in Communication
● The Power of Delivery
Social Awareness & Responsibility
Info: ● Benefits of EI
● Expressing Emotions Effectively
Emotional Regulation Techniques
Info: ● Perspective Shifting
● Self-Awareness Tools
● Healthy Compromise
Building Emotional Control
Info: ● Coping Strategies
● Relaxation Methods
● Integrating Techniques
Workplace Applications (Part I)
Info: ● Managing Emotions at Work
● Constructive Conflict Resolution
● EI in Professional Interactions
Workplace Applications (Part II)
Info: ● Optimism vs. Pessimism
● Finding Emotional Balance
Making a Lasting Impact
Info: ● First Impressions
● Situational Assessment
● Assertiveness with Respect
Conclusion & Reflection
Info: ● Inspirational Insights
● Summary of Key Learnings
● Personal Action Plans and Feedback
Event Venue & Nearby Stays
For venue details, reach us at [email protected], PH: + 61(0) 2 80155605, Petaling Jaya, Malaysia
MYR 2203.74 to MYR 3358.63
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