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Two Workshops - One Day. The purpose of this program is to take your leadership and service excellence to another level.About this Event
How do I LEAD a 5-Star Team?
How can we deliver a consistently memorable service experience?
Both of those questions will be answered on October 30, 2024! Join us at Be Inspired!
We will be offering TWO half-day workshops in ONE day of learning.
- 8:30AM - 11:45AM
- Target Audience - All leaders
- 1:30PM - 4:30PM
- Target Audience - All staff (anyone who serves others)
Leading a 5-Star Team
Purpose: Provides leaders with the tools to be unapologetically devoted to excellence and refuse to tolerate mediocrity on their team.
Learning Topics:
- How to build a team of highly engaged employees
- Power of setting high expectations
- Becoming a leader that others want to follow
- Customizing motivation & recognition to ensure maximum impact
7 Principles to Fully Engage Your Customers
Purpose: Provides participants with proven tactics and strategies to consistently deliver exceptional service.
Learning Topics:
- Principle 1 Be eager to serve
- Principle 2 Be welcoming
- Principle 3 Create an inclusive atmosphere
- Principle 4 Create a total experience
- Principle 5 Turn customers into ambassadors
- Principle 6 Offer a gracious goodbye
- Principle 7 Earn your customers’ confidence
Are you ready to BE Inspired?
https://www.youtube.com/shorts/OXorWgWm67E?feature=share
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Event Venue & Nearby Stays
JW Marriott Marquis Miami, 255 Biscayne Boulevard Way, Miami, United States
Tickets
USD 172.90 to USD 463.26
