BBB Business Forum: Complaint Response & Resolution/ Understanding BBB Ratings

Thu Sep 11 2025 at 04:00 pm to 06:30 pm UTC-05:00

Rockford Public Library | Rockford

Rockford Public Library
Publisher/HostRockford Public Library
BBB Business Forum: Complaint Response & Resolution\/ Understanding BBB Ratings
Advertisement
Complaint Response & Resolution
Overview: How to handle complaints professionally and turn them into opportunities.
Topics:
BBB complaint process
Writing effective responses
Preventing future complaints
Activity: Drafting a response to a sample complaint

Understanding BBB Ratings
Overview: How BBB ratings are calculated and what they mean for your business.
Topics:
Rating criteria
Maintaining or improving your rating
Transparency and trust
Advertisement

Event Venue & Nearby Stays

Rockford Public Library, 215 N. Wyman St,Rockford, Illinois, United States

Sharing is Caring:

More Events in Rockford

Boom Boom Room @ Alchemy at Aldeen
Wed, 10 Sep at 06:00 pm Boom Boom Room @ Alchemy at Aldeen

1902 Reid Farm Rd, Rockford, IL, United States, Illinois 61107

Women's 6's Volleyball League Fall 2025
Wed, 10 Sep at 06:00 pm Women's 6's Volleyball League Fall 2025

305 S. Madison Street, Rockford, IL, United States, Illinois 61104

Rockford Midtown Market
Thu, 11 Sep at 09:00 am Rockford Midtown Market

502 7th St, Rockford, IL 61104-1266, United States

BBB Consumer Forum: Complaints, Reviews & Scam Prevention
Thu, 11 Sep at 10:00 am BBB Consumer Forum: Complaints, Reviews & Scam Prevention

Rockford Public Library

Sculpture Walk
Thu, 11 Sep at 10:30 am Sculpture Walk

1354 N 2nd St, Rockford, IL, United States, Illinois 61107

Dinner on the Dock featuring Die Musikmeisters
Thu, 11 Sep at 05:00 pm Dinner on the Dock featuring Die Musikmeisters

200 Prairie Street, Rockford, IL, United States, Illinois 61107

Fleet Feet Rockford: Mizuno Demo Run
Thu, 11 Sep at 06:00 pm Fleet Feet Rockford: Mizuno Demo Run

Fleet Feet Rockford

JUMP - Americas Van Halen Experience
Thu, 11 Sep at 07:00 pm JUMP - Americas Van Halen Experience

1401 N 2nd St, Rockford, IL, United States, Illinois 61107

Family Garden Hike
Fri, 12 Sep at 10:00 am Family Garden Hike

1354 N 2nd St, Rockford, IL, United States, Illinois 61107

Mosaic World Film Festival - 2025
Fri, 12 Sep at 11:00 am Mosaic World Film Festival - 2025

The RPL Nordlof Center

50th Class Reunion
Fri, 12 Sep at 05:00 pm 50th Class Reunion

Lombardi Club

Rockford is Happening!

Never miss your favorite happenings again!

Explore Rockford Events