BBB Business Forum: Complaint Response & Resolution/ Understanding BBB Ratings

Thu Sep 11 2025 at 04:00 pm to 06:30 pm UTC-05:00

Rockford Public Library | Rockford

Rockford Public Library
Publisher/HostRockford Public Library
BBB Business Forum: Complaint Response & Resolution\/ Understanding BBB Ratings
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Complaint Response & Resolution
Overview: How to handle complaints professionally and turn them into opportunities.
Topics:
BBB complaint process
Writing effective responses
Preventing future complaints
Activity: Drafting a response to a sample complaint

Understanding BBB Ratings
Overview: How BBB ratings are calculated and what they mean for your business.
Topics:
Rating criteria
Maintaining or improving your rating
Transparency and trust
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Rockford Public Library, 215 N. Wyman St,Rockford, Illinois, United States

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