About this Event
JOIN US FOR SINGAPORE DESIGN WEEK 2024!
As part of Singapore Design Week 2024, the Standard Chartered's DCDA Client Experience, Insights & Development Team will share their journey to being recognised as one of the best CX Team by CX Asia 2023.
From strategy to execution, they will share how they bring a diverse team of expert designers, copywriters, researchers, and operations to scale the use of human-centred design. They will also share their tips for leading and implementing customer-centric design practices as a team.
Join them for an inspiring and informative discussion followed by a networking session where you can connect with industry experts and fellow enthusiasts.
WHAT'S IN IT FOR YOU
- Engage with Standard Chartered CXID team leaders and subject matter experts during the interactive segment of the talk.
- Join the networking session after and take the opportunity to engage and learn more from the community of CX, design, research and content experts.
SESSION LED BY:
Ms Katja Forbes
Head, Standard Chartered, DCDA, Client Experience, Insights & Development
Katja Forbes is recognised as one of the global top 20 CX leaders in financial services for 2024 by CX Network. She is a seasoned leader in the digital industry with a proven track record of driving growth and innovation. As an expert in areas such as CX, UX, data science, and product design, as well as emerging technology, she is a highly sought-after keynote speaker.
Currently, as Head of Client Experience, Insigts and Development Team at Standard Chartered bank, she leads a team to create high-impact products and services that promote financial inclusion and contribute to a net-zero carbon future.
Event Venue & Nearby Stays
National Design Centre (Level 2 Auditorium), 111 Middle Road, Singapore, Singapore
SGD 0.00
