About this Event
Customer Service 2021: Redefining the Service Nation - Building a better future
The Institute of Customer Service Annual Conference is the biggest forum for customer service thought leadership and best practice in the UK. The event draws hundreds of service professionals and business leaders together to learn from examples of global service excellence and share best practice. Find out more on our website here on tickets, speakers and agenda: Annual Conference 2021
The Institute's UK Customer Satisfaction Awards follows this, book tickets here.
Refund policy
Please note that this ticket is non-refundable or transferrable in terms of date. If for any reason you are not going to be able to attend, we will accept a replacement person, subject to your prior notification.
Should there we be unable to hold the event physically, it will be held as a virtual event. Your ticket entitles you to access our conference, whether it is a physical event or a virtual event.
* T&Cs on ticket sales
All discounted tickets will only remain discounted if they are paid before the end date for that sale category. Our launch discount is valid as long as this is paid before 31st August, Early Bird until 31st August. In the case that this has not been paid by the deadline, we will issue you with a second invoice to cancel the discount, therefore you will be paying the full ticket price.
Event Venue & Nearby Stays
London Hilton on Park Lane, 22 Park Lane, London, United Kingdom
GBP 615.00 to GBP 770.00