AA#1541 Proactively Dealing with Difficult Conversations: Bringi... (06998)

Presenter: Susan Baker

This course will help administrators improve their communication skills during difficult conversations with staff and parents. Participants will learn the strengths and weaknesses of four basic behavior styles and strategies for bringing out the BEST in people at their WORST. Upon completion of the course, participants will be able to develop a proactive training plan to help staff understand the impact of behavioral styles on managing difficult personalities in difficult situations and an on-going support system for staff.

• Refunds will be issued only to participants who contact SCISC five (5) business days before the start date of the program, or if the program is canceled.
• This training is currently scheduled to be in-person. You will be notified via the email address provided at registration of any scheduling changes.
• Event Credit(s): 6 AA

Event Venue & Nearby Stays

South Cook ISC 4, 253 West Joe Orr Road, Chicago Heights, United States