[23 & 24 May 2024] Turning Customer Complaints Into Our Opportunities

2 Day Workshop in Turning Customer Complaints into Our Opportunities - TGS-2022602097

In every business, it is inevitable to receive some negative feedback or complaints from customers. For most businesses, customer complaints may even be a daily reality that they need to manage and resolve.

However, if you were to look at it from another perspective, customer complaints could actually be the golden opportunity for your company to gain the most loyal customers in turn – only if complaints are managed well! Customer complaints provide a gold mine of valuable data and information that will help you understand your customers even better and improve customer retention. Complaints and feedback from your customers will be able to give you valuable insights into potentially pervasive problems that you could investigate and resolve once and for all.

Be A Certified Customer Service Champion

Turning customer complaints into opportunities is a critical skill for businesses to develop. Here are some tips to help businesses transform negative feedback into positive outcomes: This 2-Day course will equip you with the skills to establish customer rapport and effectively respond to escalated service challenges and service opportunities, so as to develop customer relationships that build customer loyalty and confidence in the organization essentially to turn customer complaints into your organization’s opportunities.

You will be equipped with the skills to establish customer rapport and effectively respond to escalated service challenges and service opportunities, so as to develop customer relationships that build customer loyalty and confidence in the organization – essentially to turn customer complaints into your organization’s opportunities!

Yes, this course is IBF-funded!

The IBF Standards Training Scheme (“IBF-STS”) provides funding for training and assessment programmes accredited under the Skills Framework for Financial Services. For our training programmes that are accredited under the IBF Standards, eligible Singaporeans & PRs can apply for funding support under the IBF Standards Training Scheme (IBF-STS), subject to all eligibility criteria being met.

Eligibility For Self-Sponsored Learners [Maximum Funding up to 70%]

• All Singaporeans & PRs below 40 years old are eligible for 50% Funding (Excluding GST)

• Only Singaporeans 40 years and above are eligible for 70% Funding (Excluding GST)

Note: Participants must be physically based in Singapore.

Eligibility For Company-Sponsored Learners [Maximum Funding up to 70%]

For company-sponsored participants, the company must meet the following two requirements to qualify for funding support of up to 70% from IBF (excluding GST).

1. Company-Sponsored participants have to be Singaporeans or Singapore Permanent Residents (PRs) that are physically based in Singapore.

2. Eligible companies refer to Financial Institutions that are regulated by the Monetary Authority of Singapore (MAS) (either licensed/exempted from licensing) and Fintech companies that are registered with the Singapore Fintech Association.

• All Singaporeans & PRs below 40 years old are eligible for 50% Funding (Excluding GST)

• Only Singaporeans 40 years and above are eligible for 70% Funding (Excluding GST)

Funding Support

This funding support works on a nett fee model.

We will first confirm that you are eligible for the funding. Thereafter, you will pay the course fees minus the funding support which is 30% or 50% of the course fees plus total GST amount. For self-sponsored registrations, the remaining course fees can be claim using UTAP Funding (continue reading to find out about UTAP funding) and can be paid via an online payment gateway. For company-sponsored registrations, the remaining course fees can be paid via Cheque and Bank Transfer.

For more details, please contact Ms Rina at;

Tel: (65) 6720 3333

WhatsApp: (65) 9835 5478

Email: [email protected]

Event Venue & Nearby Stays

Holiday Inn Singapore Orchard City Centre, an IHG Hotel, 11 Cavenagh Road, Singapore, Singapore